Using our website terms and conditions

1. ABOUT US is a website operated by Value Ur Car Ltd (“we” or “us”). We are a company registered in England and Wales under company number 13930594 and our registered office is at Unit 1 Temlon Industrial Estate, Exchange Street, Accrington, England, BB5 0LE.


These terms (together with the documents referred to within) (the “Terms”) set out the terms on which you may access and use our website (“our Website”), and the services available on it (the “Services”), which include our online car valuation  (the “Valuation Tool”) and our appointment booking (“Appointment Tool”).

These Terms govern your use whether you access our Services via a computer, mobile device, or any other means.

Please read these Terms carefully before you start to use our Website. We recommend that you print a copy of them for future reference.

By using our Website, you confirm that you accept these Terms and that you agree to comply with them.

If you do not agree to or cannot comply with these Terms, you must not use our Website or any of the Services.


The following additional terms also apply to your use of our Website or Services:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy, which sets out information about the cookies on our Website.

Purchase Contract

If you decide to sell your car to us, a binding agreement for us to purchase the vehicle will only be made between us and you once you have signed our standard written purchase contract (the “Purchase Contract”). A copy of the Purchase Contract can be found here.


We may revise these Terms at any time without notice by amending this page. The amended Terms will be effective from the date they are posted to our Website (which is set out at the bottom of this page). Your continued use of our Website or Services will constitute your acceptance of the amended Terms.


Valuations are based on the information you provide about your vehicle. To get a valuation faster, we standardise first-time valuations with set assumptions.

Assumptions are available to be updated on successful valuation. Assumptions we make:

  • it has no damage, including interior or mechanical;
  • it isn’t a non runner;
  • it has 6+ months MOT left;
  • it hasn’t been declared as an insurance write-off or damaged in an accident;
  • it has 2 sets of keys;
  • it has full service history;
  • it is not an import;
  • it has not ever used for private hire, driving tuition or as a police vehicle;
  • it has not been modified, for example motability ramps, a winch or has missing seats.

The Valuation is not an offer by us to purchase the Car. It is simply a tool to enable you to estimate the value of your car and the price which we may be willing to pay for it.

We always carry out a physical inspection of the Car before we agree to buy it. After you have received an Online Valuation, you may book an appointment for an inspection at one of our branches (an “Appointment”).

If, on inspection of the Car at the Appointment, we consider that the value of the Car is affected by any aspect of its history or condition, including any unusual feature or customisation or anything which affects or limits the Assumptions we made about the Car, which was not apparent to us when we gave the Online Valuation, the price that we may be willing to pay for it following an inspection (the “Price”) is likely to differ from the Online Valuation.

We are not obliged to purchase any Car brought to an Appointment (in particular we reserve the right to turn you away from an Appointment if you are selling the Car for commercial purposes, e.g. in the course of a motor trade business) and neither are you obliged to sell any car brought to an Appointment.

Price Guarantee

Subject to our inspection of the Car (as explained further above) and any material change in the market value if your car, the Online Valuation is guaranteed for 4 days from the date and time which you receive your valuation on the Website.

If there is a change in the market value of your car resulting in a reduced valuation, we will use reasonable endeavours to contact you before your Appointment to let you know the new valuation and so that you have an opportunity to cancel your Appointment if you wish to do so.

Hand-over Requirements

At the time of making the Purchase Contract, we will expect you to provide us with:

  • all copies of the Car’s keys you have;
  • the Car’s registration document (together with appropriate proof of purchase if requested by us);
  • the Car’s service history (if any);
  • the Car’s MOT certificate (if any);
  • the Car’s user manuals (if any); and
  • any accessories there may be such as a locking wheel nut, radio fascia or remote controls.

We will also expect you to remove any personal possessions from the Car once the Purchase Contract has been concluded. We will not be responsible for any personal items lost once the Car is in our possession.

In the event that you fail to comply with these hand-over requirements, you agree that we have the right to withdraw any offer to buy the Car with immediate effect, to rescind or terminate any Purchase Contract with immediate effect, and/or to indicate a revised Price at which we will be prepared to purchase the Car. If we elect to rescind the Purchase Contract, we will return the Car to you, and you will refund the Price to us.

Transaction/ Admin fees

There is no transaction fee if you choose not to sell your car to us.

Payment Options:

Our standard payment terms are four working days after the day on which you sell the vehicle to us.

Next Working Day Payment

For an additional fee of £24.75, we can arrange for you to receive payment on the next working day after the day on which you sell the Car to us. It is possible that events beyond our control may delay payment, and if that happens we will not have any liability to you for the delay, save that we will refund the payment fee if it has been paid, or deducted from the Price, for the enhanced payment speed if the payment is not made within the timescales quoted on the invoice.

Immediate Payment

For an additional fee of £29.75, eligible customers selling their vehicle can choose to have the payment made by Faster Payment to your account, at the point you agree to sell your vehicle to us. This payment will leave our account shortly after completion of purchase, please be aware that it may take your bank or building society up to 2 hours to process a Faster Payment.

To qualify for this payment, you must be the registered keeper and have all required documentation to complete the sale.

We may not be able to offer Immediate Payment where further validation checks may be required. Examples include;

  • You are settling finance (or where your finance company still has a registered financial interest)
  • You are selling a vehicle on behalf of someone else, or for a business
  • If HPI identified any discrepancies with the vehicle specification, or where HPI identifies any Category markers
  • If you have owned the vehicle for a short period and we require documents to confirm this

If you wish to find out more about this part of our service, please contact our Customer Service team at

We do not charge a Next Working Day Payment or Immediate Payment fee where we are offering to purchase your vehicle for less than £500.


Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website, Services or any content on it, whether express or implied.

We will not be liable to any user for any costs incurred, or loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

(a) use of, or inability to use our Website or Services;

(b) use of or reliance on any content displayed on our Website or produced by our Services;

(c) a virus, trojan, worm, logic bomb, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material (each a “Virus”) due to your use of our Website or Services, or to your downloading of any content on it, or on any website linked to it;

(d) your use of websites linked from our Website or Services;

(e) booking, arranging, cancelling, or attending an Appointment.

We will not be liable for any delay or failure to perform any of any obligations under these Terms due to events or other matters beyond our reasonable control.

If you are a business user, please note that in particular, we will not be liable for:

(a) loss of profits, sales, business, or revenue;

(b) business interruption;

(c) loss of anticipated savings;

(d) loss of business opportunity, goodwill or reputation;

(e) any indirect or consequential loss or damage;

(f) wasted expenditure; or

(g) our dealings with you resulting in any loss of opportunity, profits, sales, or revenue, goodwill or reputation.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and please note that in particular, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


You will compensate us in full for any losses or costs, including reasonable legal fees, we incur as a result of (i) any breach by you of these Terms; (ii) your use of our Website or Service in violation of any law; or (iii) infringement of the rights of another person.


If any term of these Terms is held to be illegal, invalid or otherwise unenforceable, the remaining parts of the Terms will continue to be enforceable.

You may not assign, sub-license or otherwise transfer any of your rights or obligations under these Terms to any other person.

These Terms do not give rise to rights that are enforceable by any person who is not part of these Terms.

If we do not exercise or enforce a right under these Terms against you at any time, this does not prevent us from doing so at a later date.


These Terms, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction in connection with these Terms and your access to and use of our Website and Services (including any claims or disputes).


If you have any questions about these Terms or if you wish to contact us in connection with any matter relating to the Services or Website, please email